Tax Auctions Research

This Refunds & Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for services provided by Tax Auctions Research ("we," "our," or "us"). By purchasing our services, you agree to the terms outlined in this policy.

We are committed to providing high-quality tax auction research services and ensuring customer satisfaction. This policy is designed to be fair to both our customers and our business.

3-Day Money-Back Guarantee

We offer a 3-day money-back guarantee on most of our services. If you are not satisfied with your purchase, you may request a full refund within 3 days of your purchase date.

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• The refund request is made within 3 days of purchase
• You provide a valid reason for the refund request
• You have not violated our Terms of Service
• The service or product is eligible for refund (see Non-Refundable Items section)

Partial Refunds

In certain circumstances, we may offer partial refunds based on the extent of service usage or the specific nature of your request. Partial refunds are evaluated on a case-by-case basis.

Service Cancellation

You may cancel your subscription or recurring services at any time through your account dashboard or by contacting our customer support team. Cancellations will take effect at the end of your current billing period.

Immediate Cancellation

If you request immediate cancellation, you will retain access to the service until the end of your current billing period. No refund will be provided for the unused portion of the current billing cycle unless otherwise specified.

Pre-Order Cancellations

Pre-orders may be cancelled at any time before the service delivery date for a full refund. Once service delivery has begun, standard refund policies apply.

How to Request a Refund

To request a refund, please follow these steps:

• Contact our customer support team via email or phone (contact information below)
• Provide your purchase details including order number and date of purchase
• Clearly state the reason for your refund request
• Include any relevant documentation or evidence supporting your request

Refund Approval Process

Once we receive your refund request, we will:

• Review your request within 2-3 business days
• Verify your eligibility for a refund
• Send you a confirmation email regarding the approval or denial of your request
• Process approved refunds according to our processing timeframes

The following items and services are generally non-refundable:

• Custom research reports that have been completed and delivered
• One-time consultation services that have been provided
• Digital downloads that have been accessed or downloaded
• Services purchased with promotional discounts or special offers
• Third-party fees or charges incurred on your behalf

Exceptions

Exceptions to the non-refundable policy may be made at our sole discretion in cases of technical failures, service unavailability, or other circumstances beyond the customer's control.

Processing Timeframes

Approved refunds will be processed according to the following timeframes:

• Credit Card Payments: 3-5 business days to appear on your statement
• PayPal Payments: 1-2 business days to appear in your PayPal account
• Bank Transfers: 5-7 business days to appear in your account
• Other Payment Methods: Processing time varies by payment provider

Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method or account.

We reserve the right to modify this Refunds & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We will notify customers of significant changes via email or prominent notice on our website.

Your continued use of our services after any policy changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

If you have any questions about this Refunds & Cancellation Policy or need to request a refund or cancellation, please contact us:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries within 24 hours during business days.